As a new BlackBerry Desktop Software, BlackBerry Link is used for BlackBerry Z10 and Q10 devices to manage, sync, backup/restore your data , and also switch from your old phone. However, many users are facing the same problem. When connected device to Windwos computer via USB, the blackberry link is not recognizing Z10 smartphone and then you can’t do anything.
How to Fix blackberry link not recognizing Z10 issues
* Open Control Panel and go to Device manager. Scroll down the network adapter section and you will see “Blackberry #3? or something similar like one for Blackberry Device and the other for Blackberry Virtual Private Network.
* No matter what the name was, double-click on the additional item named BlackBerry Device with exclamation mark, go to Drivers tab and click Uninstall button.
* There is a Monitor with magnifying glass icon at the top right of Device Manger. CLick on it to scan for hardware Changes. Now re-plug your Z10 in back again.