If you buy your BlackBerry Z10 online, you will need to set up the voice mail manually. It is very easy to do within a few easy steps.
* On the home screen, tap on the wheel of the phone icon to start activating your voice mail. Swipe down from the top, tap Call Log > Call Forwarding > Choose the option with your unanswered calls forwarded to voice mail, and then Save.
* Open the phone options menu, tap Voice Mail > Type in the voice mail access number > four-digit password > Save.
* To create a personalized voice mail greeting, call your phone number on Z10, press the # key and follow the prompts to record, and then Press “#” to save that.